Collection: FAQ

ORDERING AND DELIVERY

Can I place an order without creating an account?

Yes. You can place an order as a guest with no obligation to create an account. We do recommend that you create an account, however, if you’d like to check your order history and have your shopping basket items and payment details saved for next time. It’s quick and easy to create an account. Just visit New Account Registration and follow the instructions on-screen.

Where is my order confirmation?

This is automatically sent to your email address when you place an order. If you haven’t received your order confirmation within 24 hours, please get in touch with Customer Service just in case there’s a problem with your order. Please check your mailbox’s spam or junk folder before contacting in case the order confirmation has been diverted there.

Why has my order been canceled?

We typically only cancel orders if there’s a problem with stock, or if you’ve asked us to cancel. Please accept our apologies if your order is canceled because of a problem at our end. We’ll always offer an alternative product and process your refund in full, as quickly as possible.

How do I cancel my order?

There is only a short amount of time between when you place your order and when we start processing it. If you contact us straight away after ordering, via customersupport@shopamgo.com, or call us at +1 (888) 789-1123, we may be able to cancel your order before it’s processed. If not, we’ll despatch your order and then you can return it to us if you wish upon receiving it.

Can I alter my order?

Sadly, we’re unable to modify your order once we’ve started processing it. If you need to order a greater quantity or an additional product, please place a new order online.

When will my order arrive?

Orders that require shipping within the U.S. will be delivered within three to ten days, depending on your preferred shipping method. Shipping to countries outside of the U.S. may take up to 14 days. Please get in touch if your order hasn’t been delivered according to the expected timescales, and we will check your order status.

What countries do you ship to?

We ship to most regions worldwide.Please reach out to customersupport@shopamgo.com, or call us at +1 (888) 789-1123. so that we may better understand your needs, address any customs concerns and provide you a specialized order if you are shipping outside the continental U.S.

How much is shipping?

Shipping costs depend on the item you’ve ordered and the country where it’s being delivered, we provide free shipping within the U.S. as a benefit to our customers with the exception of those orders that are too heavy to ship effectively, please understand that in these cases additional shipping charges may occur to fulfill your order in the best way possible.

Can I track my order?

Yes. We’ll provide updates at every stage of your order, from the moment you place it, through to despatch and delivery. In your delivery confirmation emails, you’ll receive a tracking reference which you can use to check the progress of your order online.

RETURNS

Can I return or exchange an item?

You can absolutely return your item to us, within 30 days after receiving it, as long as it’s undamaged, unused and contained in its original packaging with all tags and labels attached. Unfortunately, we don’t offer exchanges.

Note: Please bear in mind that there is a 15% restocking fee associated with your return; this usually covers the shipping costs associated with getting your product to your location. If you do have any questions or concerns regarding a potential purchase, we are here to assist you! please contact our customer support team here.

How do I return an item?

Please contact our customer service team via customersupport@shopamgo.com, or call us at +1 (888) 789-1123. Providing the return is within the 30-day cancellation period and meets our return criteria, we will issue you with a return note by email. You need to print this off and attach it to the packaging of the product when returning it to us. You will need to arrange and pay for suitable packaging when returning an item.

My order has arrived but it’s not as I expected. What can I do?

In the rare event that your order arrives damaged or faulty, please take photos of the product in question and email our customer service team with the details. We’ll respond within 48 hours. If you just don’t like the product for any reason, we’ll gladly accept it back as a return, providing it’s in “as new” condition, in its original packaging with all labels attached.

Note: In these instances you are not liable for the restocking fee, we will gladly assist you to ensure you've got what you've purchased and that you can enjoy your product as intended.

How long does it take to return an item?

This depends on the carrier or shipping method that you choose when returning your item. Once we receive your return, we’ll notify you by email. We aim to process refunds within three days after receiving the item into our warehouse, but it can take several days for your bank or credit card provider to process the refund into your account, or onto your card.

Will I receive a full refund?

Returned items are subject to a 15% restocking fee (this covers our initial free shipping and repackaging / merchandising costs.)If claim is incorrect and item is found not in its original condition, is damaged or missing parts for reasons not due to our error, we may subject a refund to a fee equal up to 100% of it's value.

I haven't received my refund, what can I do?

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact our customer support team and we can provide details to assist the process of any entitled refund.

WARRANTY

What does an AMGO warranty provide?

During the Warranty Period, AMGO will replace, at no charge, a product that proves defective because of improper material or workmanship, under normal use and maintenance.

How long is the warranty on my purchase good for?

The Warranty Period for products purchased from Amgo varies by the product type:

5-year warranty - Shade Sail, Fence Screen
Lifetime-warranty - Hardware installation kit, zip ties

A replacement product assumes the remaining warranty of the original purchased product.

How do I receive warranty service?

To obtain warranty service, you must first fill out our RMA form so that we may determine the problem and most appropriate solution for you.

Shipping and handling fees are to be paid for by the customer.

PAYMENT

What payment methods do you accept?

We accept the following credit cards: MasterCard, Visa, American Express and Discover. We only take payment once your order has been shipped. We also accept payment by PayPal or Amazon Pay. If you decide to use either of these two methods, you’ll be taken to either the PayPal or Amazon Pay website, where you’ll be prompted to log in and process your payment. You’ll then be directed back to our merchant website once your transaction is complete.Additionally, for those purchasing locally we offer payment in cash or an option to charge your items at our warehouses upon pickup.

Where is my refund?

We aim to process refunds within three days of an item being returned to us. Please note, however, that your bank may take several days to process the payment back into your account. With that said, please allow up to ten working days after posting the item back to us before getting in touch about your refund. We’ll contact you by email to let you know when your refund has been processed.