Yes, you can place orders as a guest without creating an account.

However, if you would like to view your order history and save the items in your shopping basket and payment information for next time, we recommend that you create an account.

You can create a member account on our website, or you can log in using Google, etc. The registration/login screen shows the supported platform accounts.

This is automatically sent to your email address when you place an order.

If you haven’t received your
order confirmation within 24 hours, please get in touch with Customer Service just in case there’s a problem with your order.

Please check your mailbox’s spam or junk folder before contacting in case the
order confirmation has been diverted there.

We typically only cancel orders if there’s a problem with stock, or if you’ve asked us to cancel. Please
accept our apologies if your order is canceled because of a problem at our end. We’ll always offer an
alternative product and process your refund in full, as quickly as possible.

There is only a short amount of time between when you place your order and when we start processing it.
If you contact us straight away after ordering, via customersupport@shopamgo.com, or call us at +1 (888) 789-1123, we may be able to cancel your order before it’s processed. If not, we’ll despatch your
order and then you can return it to us if you wish upon receiving it.

Sadly, we’re unable to modify your order once we’ve started processing it. If you need to order a greater quantity or an additional product, please place a new order online.

Orders that require shipping within the U.S. will be delivered within 3 to 10 days, depending on your
preferred shipping method.

Shipping to countries outside of the U.S. may take up to 14 days.

Please get in touch if your order hasn’t been delivered according to the expected timescales, and we will check your order status.

We ship to most regions worldwide.

Please reach out to customersupport@shopamgo.com, or call us at
+1 (888) 789-1123, so that we may better understand your needs, address any customs concerns and provide you a specialized order if you are shipping outside the continental U.S.

Shipping costs depend on the item you’ve ordered and the country where it’s being delivered, we provide free shipping within the U.S, as a benefit to our customers with the exception of those orders that are too heavy to ship effectively, please understand that in these cases additional shipping charges may occur to fulfill your order in the best way possible.

We accept the following credit cards: MasterCard, Visa, American Express and Discover. We only take payment once your order has been shipped. We also accept payment by PayPal or Amazon Pay. If you decide to use either of these two methods, you’ll be taken to either the PayPal or Amazon Pay website, where you’ll be prompted to log in and process your payment. You’ll then be directed back to our merchant website once your transaction is complete.

Additionally, for those purchasing locally we offer payment in cash or an option to charge your items at our warehouses upon pickup.

You can absolutely return your item to us, within 30 days after receiving it, as long as it’s undamaged, unused and contained in its original packaging with all tags and labels attached. Unfortunately, we don’t offer exchanges.

Note: Please bear in mind that there is a 15% restocking fee associated with your return; this usually covers the shipping costs associated with getting your product to your location. If you do have any questions or concerns regarding a potential purchase, we are here to assist you! please contact our customer support team here.

Please contact our customer service team via customersupport@shopamgo.com, or call us at +1 (888) 789-1123. Providing the return is within the 30-day cancellation period and meets our return criteria, we will issue you with a return note by email. You need to print this off and attach it to the packaging of the product when returning it to us. You will need to arrange and pay for suitable packaging when returning an item.

In the rare event that your order arrives damaged or faulty, please take photos of the product in question and email our customer service team with the details.

We’ll respond within 48 hours. If you just don’t like the product for any reason, we’ll gladly accept it back as a return, providing it’s in “as new”
condition, in its original packaging with all labels attached.

Note: In these instances you are not liable for the restocking fee, we will gladly assist you to ensure you've got what you've purchased and that you can enjoy your product as intended.

This depends on the carrier or shipping method that you choose when returning your item. Once we
receive your return, we’ll notify you by email. We aim to process refunds within three days after
receiving the item into our warehouse, but it can take several days for your bank or credit card provider to
process the refund into your account, or onto your card.

Returned items are subject to a 15% restocking fee (this covers our initial free shipping and repackaging /
merchandising costs.)
If claim is incorrect and item is found not in its original condition, is damaged or missing parts for
reasons not due to our error, we may subject a refund to a fee equal up to 100% of it's value.

During the Warranty Period, AMGO will replace, at no charge, a product that proves defective because of
improper material or workmanship, under normal use and maintenance.

The Warranty Period for products purchased from Amgo varies by the product type:

• 5-year warranty - Shade Sail, Fence Screen
• Lifetime-warranty - Hardware installation kit, zip ties

A replacement product assumes the remaining warranty of the original purchased product.