Refund policy

Returns

You may request a return within 30 calendar days of receiving your order. Please keep your receipt or other proof of purchase so that we can review your request.

To request a return, contact us at customersupport@shopamgo.com. If your return is approved, we will provide instructions for sending the item back. Items returned without a prior request will not be accepted.

Returned items should be unused and in the condition in which they arrived, with their tags and original packaging.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives. If an item is damaged, defective, or not what you ordered, contact us as soon as possible so we can review the issue.

An item that was damaged on arrival may be eligible for return after the 30-day window if it remains unused, is in the condition in which it was received, and has not been damaged by the customer.

If a used item develops a defect after the return window, please review our warranty policy and contact us about a possible replacement. Warranty claims are handled separately from returns and do not provide a refund or reimbursement for the item.

Restocking Fees and Refund Adjustments

Returned items are subject to a 15% restocking fee to cover our initial free shipping, repackaging, and merchandising costs.

If a return claim is inaccurate and the item is no longer in its original condition, is damaged, or is missing parts for reasons not caused by AMGO, the refund may be reduced following inspection, up to the full value of the item.

Sale Items

Only regularly priced items are eligible for a refund. Sale items are not eligible for a refund.

Return Shipping

Once your return has been approved, send it to:

AMGO
525 Yorbita Road
La Puente, CA 91744
United States

For items without defects, customers are responsible for return shipping costs, which are not reimbursed. Shipping costs for an approved warranty replacement may be reimbursed.

For items valued over $75, consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that a return shipment will reach us. Replacement delivery times vary by location.

Refunds

After we receive and inspect your return, we will email you to confirm its receipt and let you know whether the refund has been approved. Approved refunds are issued to the original payment method within 10 business days. Your bank or card issuer may need additional time to post the credit.

If you have not received your refund, check your account and contact your card issuer or bank. If more than 15 business days have passed since approval, contact us at customersupport@shopamgo.com.

European Union Orders

For merchandise shipped to the European Union, customers have 14 days to cancel or request a return without giving a reason. The item must be unused or unworn, with its tags and original packaging, and proof of purchase is required.